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“Customer service outsourcing” is when you hire a third-party vendor to answer phones and deal with consumer calls as well as other matters, such as oil production alarm monitoring. Companies and professionals who have outsourced customer service to Bridge Communications are known to say it was one of the best business decisions they ever made. We rise above others within our industry, providing custom phone answering services that cater to the specific needs of our clients.

A person always answers live when Bridge Communications is answering calls. Our services are comparable to a company receptionist. We are “virtual” because we aren’t actually at the business location we are answering phones for, yet we operate similar to a receptionist who is sitting in the front lobby. (We’re actually located at the Bridge Communications office.) As your virtual receptionists, we will conduct ourselves as part of your team, providing custom-tailored phone answering services.

Part of our mission is to build a relationship with each company we answer calls for, and one way to do that is to assign a particular answering agent as the primary person for specific companies. This helps with our goal to act as a part of your team because the person assigned to your company becomes increasingly familiar with the way things operate and how best to answer questions and communicate with a specific client. During the off-hours of the person who usually handles your calls, other answering agents will be there for you with the same level of professionalism.

No. You can cancel your phone answering services at any time.

Yes, changes to the script we use on your behalf when answering calls can be made at any time and as many times as you’d like.

No, you don’t need any special equipment in order for us to answer your calls. Usually, simple call forwarding is used.

In order to have after-hours phone answering services that aren’t dependent upon an employee who is available every day of the year, 24/7, a phone answering service is an unbeatable service. Giving your callers continuous live access to you through our answering agents means that no new-client opportunities are lost. In addition, existing clients will be more prone to give you their ongoing loyalty if you are always accessible when they need you.

Yes, we are HIPAA compliant at Bridge Communications and able to provide the required protections of patients involved with our health services clients.